interlanguage
has always placed quality of service and customer satisfaction at
the centre of its business philosophy.
In 1998 we recognised
the need to implement precise criteria for this basic commitment.
The ISO 9001 and UNI 10574* standards have guided us in the definition
of our Quality System and procedures, and in March 2001 we were certified
to both standards.
In 2003 we completely reviewed our Quality System in terms of the
principles set out in Vision 2000, and consequently achieved certification
to UNI EN ISO 9001:2000.
The diagram gives an
overview of our translation services procedures, aimed at guaranteeing
customer satisfaction efficiently and effectively.
* standard created
by UNI (the Italian Standards Authority) expressly for our sector
with the active participation of Feder.centr.i, the federation of
Italian translation agencies with which we are affiliated.
